Roles & Responsibilities

Manage Sales & Digitization initiatives and applications for IFFCO Group.

Work with key stakeholders to understand/map business requirements and ongoing management of various applications consisting of ERP, CRM and workflow applications, across various business segments globally.

Overall responsibility of successful initiation, planning, design, execution, monitoring, controlling, and closure of projects and support for IFFCO group of companies across global locations.

Experience in Order Management & Customer Relation Management IT systems. Managing support, new initiatives and enhancements

· Experience in Mobile Sales applications management including managing the development of enhancements together with Vendor

· Experience in (CRM, workflow applications etc. across all domains) for the IFFCO Group

• Work with business management to align with business direction and address all escalation
• Performs or Assists in solution design, configuration or development and unit testing for new projects and enhancement requests
• Track and monitor project deliverables by product team as per agreed timeline
• Ensure Subject Matter Experts (SME) for the supported application systems are available
• Ensure 24 x 7 applications availability and applications performance
• Track and monitor enhancement and support deliverables by service providers (e.g. AMS) as specified in the SLA
• Ensure application security, audit and process compliance for systems in managed project, support and enhancement

Experience:

• Need to have 6-8 years of IT experience in managing logistics applications (preferable Oracle and/or SAP experience)
• Experience in managing integrated applications (preferably with Oracle / SAP ERP)
• Hands on experience with building applications using low code platform
• Good understanding on sales and logistics business processes
• Experience on Project management
• Process driven with ability to interact with business users to gather business requirements and confirm solution design
• Ability to analyze business requirement and transform into system process
• Hands-on approach to problem solving, attention to detail and creative solution design
• Team player and able to manage in diverse workforces
• Strong customer service orientation with strong written and verbal communication
• Documenting detailed requirements, global to-be design, detailed configuration and standard operating procedures

Desired Candidate Profile

Required Qualifications

• Bachelor’s degree preferred in Computer Science, Information Systems or equivalent field of study
• Must have experience working with global team, also manage operations and projects, highly preferred from Sales & Distribution exp background
• Previous international experience is highly desirable

Required soft skills and competencies

• Must possess excellent interpersonal skills to work with vendors and the technical IT team
• Project Management experience for handling large technology projects
• Prioritizing and organizing work
• Good communication skills, both written and verbal, and excellent presentation skills
• Change Management and quality review process
• Demonstrated strong work ethic and commitment to professional continuous development
• Collaborating and partnering
• Self-starter, Self-Driven, Ability to direct resources that do not directly work or report to him
• Able to manage vendors in terms of problem tracking, quality, deliverables, timely responses
• Planning & Decision Making, Innovative
• Calm, and even tempered in handling stressful situations that require the composure
• Strong analytical / problem-solving skills.//