Job Description

Roles & Responsibilities

Assisting the Restaurant Manager in supervising the Team members; monitor their performance, making sure that they perform according to the chain’s standards

Sales

• Communicates marketing initiatives/New product launches and prepares the shift to execute well
• Manage in-store-retailing-POS, suggestive Selling targets, Kids and other initiatives for the shift

Financial Excellence

• Participates in handling cost control
• Complete all daily paperwork and in-store banking for the designated shift.
• Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.

Restaurant Excellence

• Ensure that sufficient labor and supplies are available, taking corrective action where necessary.
• Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.
• Provide supervision for employees to ensure that CHAMPS Check and CER standards are maintained throughout the shift.
• Ensure statutory and company health, safety and food hygiene regulations are followed during the shift and corrective action taken as required.
• Successfully resolve customer complaints and queries correctly and confidently reporting serious complaints to the RM or Area Coach as appropriate.
• Ensure that all company security procedures are followed in order to ensure the security of premises, people, stock, equipment and monies at all times.
• Professionally represent the company to outside agencies such as Health Office, labour office etc.
• React to resolve Emergencies as appropriate.
• Recognizes routine problems and resolve them
• Manage designated shifts ensuring that all policies and procedures are adhered to.
• Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.
• Ensure that the restaurant cleaning plan/rota is adhered to.

Team Excellence

• Assist restaurant management with training new and existing employees towards Star, All Star and Team Leader proficiency and ensure the standards are maintained.
• Take additional tasks on days that employees are absent /sick
• Ensure that restaurant cleaning plan is adhered to
• Reward & recognize TMs in his shift.

Core Competencies: · Customer Mania, Communication, Reward & recognition, Creativity, Organizational Impact, Teamwork, Leading and managing People & work, Coaching & Feedback, Business & Analytical Thinking, Work under pressure, Decision Making / Taking etc.

Technical Competencies: · Organized, Attention to details, Time Management, Planning Skills, Negotiation Skills, Sales Forecast, Budgeting Skills, Computer skills, Problems Solving Skills

Desired Candidate Profile

• Minimum university degree or 2 years college after high school completion, Tourism & Hotels Management or Business Administration is highly preferable.
• Age should not exceed 27 years old.
• Good computer skills (Word, Excel, Power Point)
• Good command of English language (reading, writing & speaking)
• Average appearance; is neat & health

COMPENSATION & BENEFITS

Basic Salary: AED 2,000/-

+ Free Accommodation for Self

+ Free Transportation

+ Free Duty Meal

+ Free Uniform