We are looking for a highly skilled and experienced Customer Service Representative to provide non-voice support to our customers through email, WhatsApp, and other messaging platforms. The ideal candidate will be fluent in English, have excellent communication skills, and be able to provide high-quality after-sales support.

Responsibilities:

• Respond to customer inquiries through email, WhatsApp, and other messaging platforms in a timely and professional manner
• Provide accurate and helpful information to customers regarding product and service inquiries, billing, and other issues
• Resolve customer complaints and issues with empathy and efficiency
• Escalate customer complaints and issues to the appropriate department when necessary
• Keep accurate records of customer interactions and transactions
• Provide after-sales support, including processing returns, exchanges, and refunds
• Collaborate with other departments, including sales and technical support, to ensure customer satisfaction
• Continuously develop knowledge of the company's products and services to better serve customers

Requirements:

• High school diploma or equivalent
• Excellent written and verbal communication skills in English
• Minimum of 2 years of experience in a customer service role, preferably in a non-voice support role
• Ability to handle customer inquiries and complaints with patience and empathy
• Strong problem-solving skills and the ability to think on your feet
• Proficient in using email, WhatsApp, and other messaging platforms
• Ability to multitask and manage multiple customer interactions simultaneously
• Attention to detail and accuracy in record-keeping
• Positive attitude and a willingness to learn and adapt to new processes and technologies

If you are a highly motivated and experienced Customer Service Representative with excellent English communication skills and a passion for providing exceptional customer service, we encourage you to apply. We offer a competitive salary, comprehensive benefits package, and the opportunity to work with a talented team of professionals.

Job Type: Full-time

Salary: From AED6,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Required)