Job Purpose

• To provide an exceptional customer experience in a professional and efficient manner to all guests.

Job Requirements

Education/Certification and Continued Education

• Certification in Food and Beverage/ Catering would be an advantage

Years of Experience

• No experience required, however an interest in the hospitality industry is a must

Essential Roles and Responsibilities

Functional Roles and Responsibilities

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.

• Take and process customer’s orders in an accurate and timely manner.

• Follow sequence of service standards as per brand guidelines.

• Prepare beverages in accordance with set standards and recipes.

• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers. Have an interest and in depth knowledge of coffee and its preparation.

• Ensure food/ beverage quality and consistency is delivered at all times to Brand guidelines and Company standards.

• Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.

• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.

• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.

• Ensure all administration is completed accurately and in a timely manner, including customer database cards

• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.

• Carry out additional tasks as instructed by management.