Roles & Responsibilities

1. Leading and guiding customs team in Dubai trade Transactions related to customs clearance, Free zone transits and solving any customs issues/ doubts in processing customs documents.

2. Monitoring of changes in HS codes sent by client.

3. Monitoring of Missing Document Deposit Refund, submission of original documents to Customs within 14 days of processing Customs bill of entry.

4. Efficient management of Dubai CDR account

5. Ensuring that xml files and invoices are received in time for processing of outbound documents.

6. Monitoring of load list of containers which are customs cleared and submission of export documents to customs for cancellation

7. Ensure prompt and effective resolution of customer complaints or discrepancy

8. Escalate issues to General Manager whenever required

9. Develop and maintain a healthy relationship with the client

10. Port Operations and clearance of containers

Desired Candidate Profile

1. Expert knowledge of Dubai Trade for Customs Clearance and Documentation

2. Experience of comprehensive custom clearance and documentation with a large Logistics company

3. Excellent Freight forwarding knowledge on sea and air freights

4. Ability to stay calm set process and routines for overall control on Departmental functions and reports.

5. Team worker who can use own initiative and create effective working relationships. Constantly strive to bring automation into process

Able to develop good working relationship with Clients and achieve an amicable relationship of problem resolution / improvements to achieve set KPI