Roles & Responsibilities

To coordinate between the Holiday Homes office based team and the outsourced housekeeping and maintenance teams to ensure smooth running of the day to day business. Coordinate with all clients during their stay and solve any issues occurring with their accommodation and support with any inquiries they might have:

• Ensure full implementation of preventive maintenance plan and management
• Conduct frequent and thorough spot check inspections to ensure all properties are kept in optimal conditions
• Handle guest concerns and complaints in an efficient and effective manner
• Manages the schedules of cleaning and maintenance, ensure apartments are delivered on time and in a perfect shape
• Reply to guest reviews on all channels and drive positive ratings
• Observe and monitor team performance and ensure full compliance to the Holiday Homes operating controls, policies, procedures, and service standards
• Establish and maintain effective internal communication to ensure optimal teamwork and productivity
• Responsible for maintaining all our standards for Health and safety
• Monitor applicable regulations and rules and ensure full implementations preventive maintenance plan and management
• Responsible for inventory, cleaning & maintenance checklists, update and communicate them to the service department in a timely manner

Desired Candidate Profile

• Bachelor's degree in Hotel Management, experience in holiday homes operations is preferred
• 3 years+ in Hotel front office or Holiday Home operations
• UAE driving license is required and should possess a car