Job Description

Roles & Responsibilities

We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the call and maintaining good customer relationships.

Key Roles & Responsibilities would include:

• Contact potential or existing customers to sell our product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales targets and facilitate future sales
• Keep records of calls and sales and note useful information

Desired Candidate Profile

Requirements:

• Proven experience in Telesales or other sales/customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Able to speak a minimum of 3 South India languages. Hindi is mandatory.
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints