Job Description

Roles & Responsibilities

• Focus on quality customer service & emphasis on customers' benefit.
• Establishing & maintaining relations with new clients & retention of old ones.
• Resolve customers’ complaints; determine the cause of the problem; select and explain the best solution to solve the problem; follow to ensure resolution.
• Will be responsible for handling customer calls, arranging for the deliveries of the materials sold, invoicing and other administrative work.
• Will also be responsible for quality customer service and providing after-sales service whenever required.

Desired Candidate Profile

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years experience in Customer Service.
• Excellent interpersonal and written and oral communication skills.