Job Description:

• Responsible for answering and addressing customer queries through calls and chat.
• Should be able analyze customer requirements and proactively make decisions.
• Should be able to multi-task.
• Good decision-making skills
• Good proficiency in english – Written & Verbal
• Flexible to work on a shift schedule (6 days a week).
• Should be able to use MS applications – Excel (advanced skills), Teams, etc.
• Should have some basic experience in a customer support role.

Desired Candidate Profile:

• Qualification: Minimum 12th grade graduation.
• Experience: Minimum 6 months of experience in chat process. Freshers can also apply if has the right skill set
• Language: Fluency in English & Arabic
• Should be available to join with in 2 weeks