Full Job Description

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Doorman is responsible to contribute to the smooth and efficient running of the Concierge within the Rooms Division.

To cordially greet all arriving and departing guests and open the hotel doors for them as well as help them out off/into their car or taxi.

• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• To assist guests to check-in and checkout and to carry their luggage to or from their rooms, where necessary
• To maintain good traffic flows and keep the driveway free of traffic and accessible for the incoming vehicles at all times.
• To assist in the receipt and delivery of packages, flowers or other items.
• To provide efficient and detailed information regarding sightseeing, museums, shopping etc.
• To work closely with the Bell Attendants, Guest Service Officers and Parking Attendants (Elite Parking) to ensure smooth efficient guest service in the foyer, lobby and luggage room.
• To make sure that the storeroom for the luggage is well kept at all times.
• To help unload luggage from vehicles, ensuring all luggage items are clearly labeled.
• To park or move cars and vehicles whenever necessary.
• To carry luggage from the Bell Desk to the front door when needed
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must. UAE Driving License a must.