Industry: Construction Chemicals & Paint

Working Days: Monday to Saturday (Alternate Saturday Off)

Work Timings: 9:30 a.m. – 5:30 p.m.

Benefits: Comprehensive Medical Insurance, Bi-annual air ticket entitlement, Leave Salary

Job Brief:

Our client is looking for a dedicated, customer-oriented, dynamic individual as Customer Service Associate. He/she will be responsible for assisting customers with their inquiries and providing professional customer service. Ensure that a client’s needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact within a company or business.

Job Responsibilities:

– Answer inbound calls, respond promptly and professionally to customers’ inquiries about products and services.

– Manages and updates order details using ERP System in a timely manner.

– Receiving orders, ensure accuracy in billing charges, payments and dispatch of SKU’s based on PO.

– Working with sales, production and planning team to create better methods to address customer complaints.

– Review customer accounts and transactions while resolving issues, handling complaints and returns.

– Provides accurate and complete information regarding product availability, order status, pending order and other product related queries.

– Monitoring customer satisfaction levels – handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

– Keep records of customer interactions, process customer accounts and file documents.

– Follow communication procedures, guidelines and policies.

Job Requirements:

– Previous working experience on a similar Customer Service role in Construction Chemicals and Paint Industry, preferably inside the UAE. Experienced candidates preferred however, the role is open to freshers as well.

– Bachelor’s degree or equivalent.

– Proven customer support experience.

– Excellent communication and presentation skills.

– Familiarity with IMS and ISO Certifications requirements and practices.

– Customer orientation and ability to adapt/respond to different types of characters.

– Patience, empathy and professionalism.

– Good problem-solving and decision-making capabilities.

– Basic computer skills, including data entry, website navigation and other software.

– Ability to multi-task, prioritize, and manage time effectively.

– Ability to work in a team setting.

– In-depth understanding of the company’s products or services.

– Emirati / UAE National candidates required.