Roles & Responsibilities
Utilizing the resources to the maximum productivity to raise the profit margins without compromising quality standards.
Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
Work with the board of Directors to plan short- & long-term plans / projects and prepare budget.
Hire, manage and develop resources for projects.
Ensure that the service quality and service turnaround times are above expectations of the client.
Identify areas of improvement to raise the existing Service turnaround time.
Create and maintain service reports on ERPs to safeguard client job history.
Monitor all process information entered in ERP, POS processed, and petty cash used.
Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.
Function as subject matter expert and resolve all queries and issues raised by Service Engineers / Clients.
Develop, implement, and review operational policies and procedures.
Participate in internal audits.
Act as a medium of communication between the Management & staffs & vice versa.
Develop presentation & educate customers on the operations of the equipment installed.
Checking all equipment’s, spares & documentation ahead of a job to make sure it is ready.
Conducting quality assurance and safety checks on all equipment.
Manage employee overtime & update HR / accounts for processing during payroll.
Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.

Desired Candidate profile:


Bachelor’s degree / Diploma in Electrical Engineering, Electronics / Automation, and instrumentation.
Should have a minimum of 8 years & above experience in service & installations of marine products related to NAVCOM/LSA/FFA /Automation/Diving.
Excellent academics and technical knowledge and ability to apply learned knowledge.
Strong computer proficiency in MS Office applications /Project manager.
Must have strong supervisory skills & must be able to speak with the highest level of the organization.
Strong analytical skills.
Should have strong leadership & decision-making skills.